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Donors Experience solutions

Advanced resources for best practices in donor interactions

Metadonors is able to complement traditional interaction systems (such as contact centers and donor management systems) with its digital solutions and artificial intelligence platforms.

Thanks to the valuable contribution of the Eudata R&D team, we have developed numerous solutions dedicated to donor experience and conversational interactions over the years. These services can be considered both as standalone solutions and as elements of a unified donor experience solution.

Convy

ConvyAI is a conversational AI system that stands out in the market for its ability to understand needs and execute processes based on natural language interactions. ConvyAI ensures understanding of the need and performs an associated action, potentially interacting with the entire chain of systems to engage without the need for code development.

Donors Ware

Donors Ware is a middleware software that enables ConvyAI to interact with the most common donor databases used by nonprofit organizations.

Donors Ware makes it easy to integrate (read and write) donor data with conversational systems, acquisition channels, and transaction management. For example, it allows you to create new donor profiles, retrieve tax certification data, and record actions performed by existing supporters.

The component is customized within the implementation projects to make the donor experience more seamless, giving consistency to the organization’s communication.

WCS

WCS (Web Customer Service) is an omnichannel donor service system that allows organizations to communicate with their customers through digital touchpoints such as chat, messaging, social media, video, and collaboration tools.

One of the key strengths of the solution is its high integration capabilities in complex environments, which ensures long-term investment value and the ability to handle both real-time and asynchronous contacts (e.g., WhatsApp) to optimize the operator’s work time.

N2C

N2C (Next-Generation Contact Center) is a multifunctional agent desktop designed to provide large call centers with a solution that combines all the necessary work tools: contact management, channels, CRM, and backend applications.

N2C is highly customizable in every aspect, allowing the user interface to align with the brand, and any open tool can be used and centralized within it.

N2C is natively integrated with Amazon Connect to ensure native support for voice channel.

CRAB

CRAB (Donor Relationship and Analytics Center) collects and organizes data from the entire Metadonors suite and connected third-party sources to create an always-updated “donor profile.”

CRAB has three fundamental functions:

  • Constantly update operators on the visitor/donor’s situation by providing necessary information and actions in the toolbar.
  • With integration with ConvyAI, it can make decisions not only based on real-time events but also on the visitor/donor’s profile and interaction history.
  • Provide a centralized analytics system (channels – BOT – agent – third-party components) that analyzes any moment of the donor journey.

The architecture of the solution

AIRC

DONORS CARE

AMNESTY

DONORS CARE, FACE 2 FACE SOFTWARE

UNHCR

ACQUISIZIONE, DONORS CARE, FACE 2 FACE SOFTWARE

GREENPEACE

ACQUISIZIONE, DONORS CARE, FACE 2 FACE SOFTWARE

MEDICI SENZA FRONTIERE

FACE 2 FACE SOFTWARE

WWF

DONORS CARE

SMILE HOUSE

ACQUISIZIONE, DONORS CARE

WORLD VISION

FACE 2 FACE SOFTWARE

SOS VILLAGGIO DEI BAMBINI

DONORS CARE, FACE 2 FACE SOFTWARE

AZIONE CONTRO LA FAME

FACE 2 FACE SOFTWARE

SAVE THE CHILDREN

DONOR CARE

UNICEF

DONORS CARE

WE WORLD

FACE 2 FACE SOFTWARE

JOY FUNDRAISING

FACE 2 FACE SOFTWARE

INTERSOS

DONORS CARE

AGORA F2F

FACE 2 FACE SOFTWARE

D-ONE

FACE 2 FACE SOFTWARE

PROGETTO ARCA

DONORS CARE, FACE 2 FACE SOFTWARE

Would you like more information?

8 + 10 =

Fundraising is about building relationships, not just money. In order to improve relationships with our donors, we need faster processes, operational efficiency, and a donor-centric approach. Metadonors is proving to be a qualified, flexible, and dedicated partner, capable of providing the right level of customization and support.

Laura Perrotta

Head of fundraising, Medici Senza Frontiere